At Kelcey and Hall we are committed to exceeding expectations. We aim to ensure that quality legal advice is delivered with a high level of service in a timely, confidential and professional manner.

We are regulated by the SRA and are bound by the Solicitors Code of Conduct.

We value your opinion and invite you to let us have any feedback – positive or otherwise.

If you are unhappy about any aspect of the service you have received, or about the bill, please direct your complaint in the first instance, to the person who has conduct of your matter. If this does not resolve the matter and you remain dissatisfied, a formal complaint should be made to the partner responsible for the department as detailed in the client care letter sent to you following you first instructing us in this matter. Receipt will be acknowledged within seven days, and the complaint will be investigated. A response will be compiled within a further 14 days, together with proposals for resolution if necessary. If your complaint is received more than 28 days after completion of your matter then your file may need to be retrieved from secure storage and a further seven days should be allowed.

In all circumstances, if you are still unsatisfied following receipt of our findings, then you can take your complaint to the Legal Ombudsman. Their details can be found at the bottom of this page. You should be aware that any complaint to the Legal Ombudsman should normally be made within six months of the conclusion of your case.

Legal Ombudsman
PO Box 15870
Birmingham
B30 9EB
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk