“Always have and always will use Kelcey and Hall. Best service.”
“Your support of all three of us in liaising on T’s behalf and informing us in a factual, professional manner throughout, was first class, we couldn’t have asked for better representation.”
“…your determination, your faith and your understanding of cases of this nature, gave us the best of the best.”
“Your guidance and reassurance helped tremendously and I will be forever thankful we took advice, chose Kelcey and Hall from recommendations and used your services.”
Our complaints procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then we would encourage you to inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact an advisor who is working on your case to discuss your concerns and we will do our best to resolve any issues.
If you still have queries or concerns, please contact;
Gillian Hall – Partner
17 Small Street Bristol BS1 1DE | Email – enquiries@kelceyandhall.co.uk.
Your right to complain might relate to the way in which your matter is being handled or the fee we are seeking from you.
For further information or if you want to make a formal complaint, then you can read our full complaints procedure here – View PDF here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
You can can also complain to SRA – https://sra.org.uk/consumers/problems/report-solicitor.page
Best Criminal Law Firm South West 2016
Ranked in Band 1 for Crime in South West England
