Top quality legal advice
At Kelcey and Hall we are committed to exceeding expectations. We aim to ensure that top quality legal advice is delivered with the highest level of service in a timely, confidential and professional manner. It is important to us that we approach our clients and their cases with respect, compassion and openness. We meet and represent people in all manner of situations, and hope to offer the best legal advice to meet their circumstances.
We aim to always be:
- Respectful and professional
- Caring and courteous
- Friendly and approachable
- Thorough and meticulous
- Informed and robust
- Cost conscious
We are regulated by the SRA and are bound by the Solicitors Code of Conduct.
We value your opinion and invite you to let us have any feedback – positive or otherwise.
We take our responsibilities to the wider community seriously. As a consequence we have involved ourselves with the Avon & Somerset Constabulary Play your PartScheme visiting schools to outline to pupils the dangers of becoming involved in gangs, carrying knives and the general pitfalls that can occur when theyfall foul of the criminal law. This work is carried out by Ian Kelcey.
Our complaints procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then we would encourage you to inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact an advisor who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you still have queries or concerns, please contact [insert name][role] to [address][email] or by telephone on [telephone number]. Your right to complain might relate to the way in which your matter is being handled or the fee we are seeking from you.
For further information or if you want to make a formal complaint, then you can read our full complaints procedure here – View PDF here. In our procedure, we explain how we will handle a formal complaint. We also explain the role of the Legal Ombudsman and the Solicitors Regulation Authority and provide useful contact details so that you can be properly aware of your rights and the options available to you.
PO Box 6806
As from 22nd January the address will be;
PO Box 6167
You can can also complain to SRA – https://sra.org.uk/consumers/problems/report-solicitor.page
If we enter into a contract with you/or you become a client of our firm by electronic means (such as by email or online) then, in addition to any rights or redress you may have through the legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. We do have an email address you may contact in this regard and that is firstname.lastname@example.org
Best Criminal Law Firm South West 2016
Ranked in Band 1 for Crime in South West England